Switchboard Acceptable Use Policy

Last Revised: June 11, 2021

Switchboard Labs, LLC (“SBL” “we,” “our,” or “us”) operates the Switchboard mobile app and related website (“the Service”). By downloading the Service, creating a Service account, indicating your assent to the Terms of Service for the Service (the “Terms of Service”) in any way (e.g., by clicking “I Agree” or a similar mechanism), or by otherwise accessing and using the Service, you accept and agree to comply with the terms of this Acceptable Use Policy (the “Policy”). If you do not agree to all of the terms and conditions of this Policy, you may not use or access the Service. Failure to comply with this Policy may result in us terminating or suspending your use of the Service and potential civil, criminal, or administrative liability or penalties against you. This Policy is incorporated by reference and governed by the Terms of Service or any other written agreement between you and SBL governing the Service. Capitalized terms not otherwise defined herein have the meaning set forth in the Terms of Service.

This Policy applies to all use of the Service, including by both end users (“Users”) as well as Switchboard clients that manage the Service (“Administrators”).

1. Prohibited Use of the Service

The Service may not be used in any manner that is illegal, inappropriate, objectionable, deceptive, harmful, exploitative, abusive, violates any person’s rights, or that may cause harm to any person, the Service, or SBL, in each case as determined by SBL in its discretion. Prohibited use of the Service include, but is not limited to, using the Service to:

• Transmit, or direct the transmission of, any advertising, marketing or other messaging if Administrator has not obtained the consent, if and only to the extent consent is required by law, from the recipient.
• Transmit any messaging that is offensive, obscene, libelous, defamatory, fraudulent, abusive, or contains tortious material.
• Engage in messaging that promotes, incites or instructs unlawful matters.
• Engage in messaging that is otherwise unlawful.
• Impersonate or attempt to impersonate or mislead SBL, a SBL representative, another user, or any other person or entity.
• Engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or which, as determined by us, may harm the Service, SBL or Users of the Service or expose them to liability.
• Use the Service in any manner that violates (a) industry standards; (b) any third-party policies, including all of the applicable guidelines published by the CTIA, the Mobile Marketing Association, or any other accepted industry associations, carrier guidelines (or any similar or analogous industry standards, third-party policies, or requirements in any other jurisdiction); or © requirements that SBL may communicate to its Users, including any usage requirements.
• Engage in any unsolicited advertising, marketing, or other activities, including any activities that violate anti-spam laws and regulations, including the CAN SPAM Act of 2003, the Telephone Consumer Protection Act, and the Do-Not-Call Implementation Act (or any similar or analogous anti-spam, data protection, or privacy legislation in any other jurisdiction).
• Use the Service in connection with any unsolicited or harassing messages (commercial or otherwise), including unsolicited or unwanted phone calls, SMS or text messages, voice mail, or faxes.
• Use the Service to harvest or otherwise collect information about others from users, including email addresses or phone numbers, without their consent to provide such information.
• Create a false identity or forged email address or header, or phone number, or otherwise attempting to mislead others as to the identity of the sender or the origin of a text message or phone call.

Additionally, you agree not to:

• Use the Service in any manner that could disable, overburden, damage, or impair the Service or interfere with any other person’s or entity’s use of the Service, including their ability to engage in real time activities through the Service.
• Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attack the Service via a denial-of-service attack or a distributed denial-of-service attack (or use the Service to engage in such an attack).
• Otherwise interfere with the functionality of the Service.
• Alter, modify, reconfigure, reverse engineer the Service or use the Service and any other third-party code, files, script or program to automatically send messages or in any manner that violates the terms of this Policy or applicable law.
• Use any features offered in connection with the Service (including any proprietary code, files, script, or URL shorteners) outside of the Switchboard mobile app and related website.
• Use any phone numbers which were randomly or sequentially generated from any other third-party code, files, script or program in connection with the Service.
• Attempt to bypass, exploit, defeat, or disable limitations or restrictions placed on the Service.

2. Honoring Opt-Out Requests

If you are a User and wish to opt out of receiving messaging via the Service or receive a request to opt out from the recipient of such a message, you agree to notify Administrator of such request.

If you are an Administrator, you agree to immediately honor all third-party requests to opt-out from or stop messaging via the Service, to cease and desist from sending any further message following the receipt of any such opt-out or stop messaging request, and to maintain a cumulative list of such opt-out requests.

3. Amendments to this Policy

This Policy may be modified at any time, for any reason, and at our sole discretion. You should review this Policy periodically to be aware of and understand any changes. A revised version of this Policy will be effective as of the date it is posted. Notwithstanding the foregoing, in the event we make a material change to this Policy, we will attempt to provide you with notice of such change by posting a notice on our website and to the email address you provide to us when you register your account, after which your access and use of the Service shall be subject to the updated version of this Policy.